Customer Service Associate- Rio Rancho

Job Summary

Reports to

Customer Care Supervisor

Essential Job Functions

Answer a variety of inbound calls from customers as well as in-store brand partner associates in the retail environment and updating the computer system during each call to keep systems up-to-date.
Handle Late Fee Inquiries/ Waivers while attaining to the particular client s and Alliance Data s various policies (e. g., how and when a late fee can be waived). Customer Care Associate must track these interactions in the VCARS system.
Navigate various systems to field questions that customers may have in regards to their monthly statement such as errant charges, charge reversals after returns, and other related inquiries.
Assist customers with redemptions, disputes & inquiries regarding Loyalty Rewards Program calls that span one or many brand partners.
Field calls from brand partners who are working in their retail store to help in opening credit cards as well as credit line increases for in-store customers and authorizing sales when needed for customers in the store.


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